Last Updated: 5 September 2025

1. Introduction

Welcome to fbacenter ("we," "our," "us"). We are committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to information we collect through our website (fbacenter.com.au) and through the provision of our diverse services.

2. What Personal Information We Collect

The types of personal information we collect depend on your interactions with us. This may include:

Identity and Contact Information: Your name, email address, phone number, and physical or business address.

Service-Specific Information:

For E-commerce & Dropship Fulfilment, we collect your business details and the personal information of your customers required for shipping (their names, addresses, and contact details).

For the "Sell Your Phone" service, we collect your contact details, device information, and financial details (bank account or PayPal information) to process payments.

For the Virtual Business Address service, we may collect identity verification documents as required by law, and we will handle mail and packages addressed to you.

For Junk Removal & Moving services, we collect your name, contact details, and the physical address of the service location.

Website Usage Data: Your IP address, browser type, and information about how you use our website, collected via cookies and similar technologies.

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you: When you fill out a contact form, request a quote, sign up for a service, or communicate with us via phone or email.

From our clients: When our e-commerce fulfilment clients provide us with their customers' shipping information to fulfill orders on their behalf.

Automatically: When you browse our website, we may collect technical data through cookies and analytics tools.

4. Why We Collect and How We Use Your Information

We collect and use your personal information for the following purposes:

To provide and manage our services.

To process payments for our services.

To communicate with you, respond to enquiries, and provide customer support.

To comply with our legal and regulatory obligations in Australia.

To improve our website, services, and customer experience.

For marketing and promotional purposes, but only where we have your explicit consent.

5. Who We Share Your Information With

We do not sell your personal information. We may disclose your information to trusted third parties only when necessary to provide our services, including:

Shipping & Courier Companies: To deliver orders to your customers.

Payment Processors: To securely handle financial transactions.

Government & Law Enforcement: If required by Australian law.

6. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. We use security measures such as secure servers and access controls.

We will retain your personal information for as long as necessary to provide our services and to comply with our legal obligations (e.g., for taxation and record-keeping purposes).

7. Your Rights and Choices

Under Australian law, you have the right to access and correct the personal information we hold about you. You can:

Request a copy of your personal information.

Ask us to update or correct any information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic. A cookie is a small file placed on your device. You can choose to accept or decline cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

GalnGuy (54976264216) Email: [contactus@fbacenter.com.au] Address: 28 bluegum road, NSW, 2299, NSW.