*This is only applicable on physical items we sell.

We strive to provide fast, reliable, and affordable shipping options for all our customers. Below is a detailed overview of our shipping policy, including delivery times, costs, and handling procedures.

Standard Shipping

• Mostly free, several postcodes Cost: $7.99
• Delivery Time: 2-8 business days (after handling time)
• Details: Standard shipping is a budget-friendly option that ensures your order reaches you within a reasonable timeframe. This service is ideal for customers who are not in a rush and want to save on shipping costs.

Express Shipping

• Cost:  $14.99
• Delivery Time: 1-4 business days (after handling time)
• Details: Express shipping is perfect for customers who need their orders quickly. With this expedited service, your package will be prioritized for faster delivery.

Handling Time

• All orders are processed and prepared for shipment within 1 business day(print on demand may change little) from the time the order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your shipment in real-time.

Shipping Restrictions

• We currently ship to addresses within the Australia only. International shipping is not available at this time.
• PO Box addresses are accepted for standard shipping but may not be eligible for express shipping depending on the carrier.

Free Shipping Promotions

• From time to time, we may offer free standard shipping promotions. These promotions will be clearly advertised on our website and social media channels. To qualify, simply meet the minimum purchase amount (if applicable) and select the "Free Shipping" option at checkout.

Damaged or Lost Packages

• If your package arrives damaged or is lost during transit, please contact our customer support team immediately at contactus@fbacenter.com.au. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and provide photos of the damage to assist with the claims process.

Returns & Exchanges

• For information regarding returns and exchanges, please refer to our Return Policy on the our website.

Questions?

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us:

• Email: contactus@fbacenter.com.au
• Phone: 0480050091
• Hours of Operation:  Monday-Friday, 9 AM - 5 PM AST

Note: Delivery times are estimates and do not include the 1-day handling period. Actual delivery times may vary depending on the shipping carrier and destination.